And so if, as rarely happened, a customer was distressed over a price, or irritated by the quality of an Ace bandage or ice pack, Henry did what he could to rectify things quickly.
Tilting his head toward his unhappy customer he’d position his rather over-size ears to catch every word and nuance of the complaint. His eyes would narrow in concentration. He’d tuck his chin down and absentmindedly rub his hands together.
He would look down at the item splayed forlornly on the counter, cup his hands, gather it up, and stand there holding it against his chest. And then he would say, “You are absolutely right. This is just not right for you; I’ll take it home with me.”
In all the years Henry ran the corner pharmacy, he never lost a customer.